Heavy sigh!
Our ancient garage door came crashing down, nearly on our heads, three weeks ago. The bolted on mechanism which was attached to the opener had pulled out and through the old steel. That's how old it was.
In any case, instead of running to a "big box" store, we chose to go to a local business... keeping the dollars in our county, and all that. Their representative was out here in cracker-jack time the next morning. We put down a deposit and placed our order the following day, and were told that the door would be here and installed, in two weeks time.
As of this past Friday, well over two weeks later, we had heard nothing from the business as to the date of install, so we called them. On Saturday, although they were open, we were not able to speak to anyone, merely leaving a message. At least good on them, I received a call just an hour ago.
Sadly, the door hadn’t even been shipped from the manufacturer and looking at another two weeks before the door was delivered. I voiced my displeasure at the prospect, but said fine, and wrote down the installation date as they 'expected' it to be... two weeks from now.
After hanging up the phone, I wandered around a bit with much disappointment running around my thoughts. I decided that this serious change in dates was not good enough. The door had been ordered in good faith with a showing of approximately $1,500.00 down.
I called the business back up and let them know that I was not very happy with the situation and asked if the door had even been built. It had. Had it not, I was going to cancel the order and go to another business. The old door, as it is, fairly holds me prisoner as I am not strong enough to open it. Should my husband not leave the door open in the morning when he leaves for work, I am not able to get my car out.
In the meantime, the business owner was very concerned at this change of date, and learning from his representative of my disappointment, had called the manufacturer. Apparently, his call initiated action and the door will be picked up by said local business this coming Thursday, after dispatching their truck. We now have a promise that said door will be installed this Friday.
I'd like to think that had I not called back, I would have received a call letting me know that they had taken the situation in hand. Sadly, I think my calling back and stating my dissatisfaction is what truly made the change.
I am so tired of shoddy workmanship and lack of good business practices that seem to show themselves so often. No pride in workmanship, ownership or honor. We have our children to distress us, disappoint us and break our hearts; we surely do not need strangers to do this.
So, if promises are kept this round, a door, opener etc. will all be installed to our satisfaction, by Friday afternoon. We shall see.
I will follow up on this posting with the results.
Our ancient garage door came crashing down, nearly on our heads, three weeks ago. The bolted on mechanism which was attached to the opener had pulled out and through the old steel. That's how old it was.
In any case, instead of running to a "big box" store, we chose to go to a local business... keeping the dollars in our county, and all that. Their representative was out here in cracker-jack time the next morning. We put down a deposit and placed our order the following day, and were told that the door would be here and installed, in two weeks time.
As of this past Friday, well over two weeks later, we had heard nothing from the business as to the date of install, so we called them. On Saturday, although they were open, we were not able to speak to anyone, merely leaving a message. At least good on them, I received a call just an hour ago.
Sadly, the door hadn’t even been shipped from the manufacturer and looking at another two weeks before the door was delivered. I voiced my displeasure at the prospect, but said fine, and wrote down the installation date as they 'expected' it to be... two weeks from now.
After hanging up the phone, I wandered around a bit with much disappointment running around my thoughts. I decided that this serious change in dates was not good enough. The door had been ordered in good faith with a showing of approximately $1,500.00 down.
I called the business back up and let them know that I was not very happy with the situation and asked if the door had even been built. It had. Had it not, I was going to cancel the order and go to another business. The old door, as it is, fairly holds me prisoner as I am not strong enough to open it. Should my husband not leave the door open in the morning when he leaves for work, I am not able to get my car out.
In the meantime, the business owner was very concerned at this change of date, and learning from his representative of my disappointment, had called the manufacturer. Apparently, his call initiated action and the door will be picked up by said local business this coming Thursday, after dispatching their truck. We now have a promise that said door will be installed this Friday.
I'd like to think that had I not called back, I would have received a call letting me know that they had taken the situation in hand. Sadly, I think my calling back and stating my dissatisfaction is what truly made the change.
I am so tired of shoddy workmanship and lack of good business practices that seem to show themselves so often. No pride in workmanship, ownership or honor. We have our children to distress us, disappoint us and break our hearts; we surely do not need strangers to do this.
So, if promises are kept this round, a door, opener etc. will all be installed to our satisfaction, by Friday afternoon. We shall see.
I will follow up on this posting with the results.
1 comment:
Author, I appreciate you for all the valuable information that you are providing us through your blog.
Portable Buildings
Post a Comment